Last updated: March 2026
True Hope Malaysia (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at truehopemalaysia.org.my.
Information We Collect
We may collect the following types of information when you use our website: personal information you voluntarily provide (such as your name, email address, and phone number when filling out volunteer registration or contact forms), and non-personal information collected automatically (such as browser type, device type, pages visited, and time spent on the site).
How We Use Your Information
We use the information we collect to respond to your inquiries and volunteer applications, to send you updates about our programs and initiatives (with your consent), to improve our website and services, and to comply with legal obligations.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience and analyse website traffic. We also use Google Analytics to understand how visitors interact with our website. You may disable cookies through your browser settings, though some features of our website may not function properly as a result.
Third-Party Advertising
We use Google AdSense to display advertisements on our website. Google AdSense uses cookies to serve ads based on your prior visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on your visit to our site and other sites on the internet. You may opt out of personalised advertising by visiting Google Ads Settings. For more information on how Google uses data, please visit google.com/policies/privacy/partners.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, provided they agree to keep your information confidential.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.
Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us at the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
True Hope Malaysia
Email: support@truehopemalaysia.org.my
Website: truehopemalaysia.org.my